Economy

United Airlines Called On Congressional Carpet For Dragging, Beating Passenger

United Airlines Called On Congressional Carpet For Dragging, Beating Passenger

Airline executives said it was too soon to see any effect of the incident on leisure travellers, or on travellers from China, where the controversy sparked especially sharp criticism because of Dao's Vietnamese ethnicity.

United is engaged in a sweeping review of its policies with the aim of creating what Munoz calls a more "common-sense approach to doing things".

The flight was already full when four airline crew members showed up after passengers had boarded and requested seats so they could commute to their next flight out of Louisville, Kentucky.

"Your agency must conduct a swift, sweeping investigation into United Airlines and the industry practices that led to this incident", wrote Blumenthal.

Munoz and other executives vowed to treat customers with dignity, and said that what happened to Dao will never happen again.

Frequent flying corporates, which generate about half of United's revenues, now want the airline to up its customer services game, the Wall Street Journal reports.

"I'm sure there was lots of conjecture about me personally", said Munoz.

United did not say when Mr Munoz met with the Chinese consulate officials.

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United is facing calls for a boycott after the shocking incident.

Dao lost two teeth and suffered a concussion and broken nose during the incident, his lawyer, Thomas Demetrio, said.

United Continental Holdings Inc reported sharply lower first-quarter earnings Monday.

Munoz declined to comment on any other policy changes coming to United Airlines, according to The Tribune.

But nobody involved in the removal of Dr Dao from Flight 3411 is set to be fired, Mr Munoz insisted on Tuesday. It has also said it will now require that crew members taking flights to be booked at least an hour before the flight. As part of that, United will no longer use law enforcement to remove paid passengers from flights if they're not a security risk.

"Our forecast for the quarter didn't change at all", president Scott Kirby said during United's first-quarter earnings call Tuesday morning.

Barclays analyst Brandon Oglenski told Munoz that "accidents happen. hopefully, we can put this behind us".

The parent company of the third-largest commercial airline in the U.S. reported earnings of 41 cents per share, up from analysts' forecast of 38 cents, and revenues were up 2.7 per cent to $8.4billion.


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