Technology

Lexus And Porsche Top JD Power's Auto Dependability Study

Lexus And Porsche Top JD Power's Auto Dependability Study

"The Vehicle Dependability Study ranking demonstrates our continuous effort to be better", said Barry Ratzlaff, vice president, customer satisfaction, Hyundai Motor America. Although troubles related to technology continue to drag down the dependability of the overall ratings, a new study from the research firm J.D. Power finds that Lexus and Porsche are two of the most dependable vehicle brands.

J.D. Power finds that in addition to impacting purchase decisions and brand loyalty, better long-term quality is a key factor in contributing to higher residual values for vehicles.

The industry average was 156 problems per 100 vehicles.

For the sixth straight year, Lexus was on top, the Japanese brand finishing alongside Porsche with the lowest number of problems reported by owners.

New to the list this year for problems is battery failure. Batteries are the most frequently replaced component not related to normal wear and tear in 3-year-old vehicles, at 6.1%-up 1.3 percentage points from 2016. That is according to the 2017 U.S. Vehicle Dependability Study conducted by J.D. Power.

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Following Toyota in the rankings are Buick (126 PP100) and Mercedes-Benz (131 PP100).

And, when Lexus models are also factored in, Toyota also came top in 10 of the 18 individual segment awards (the first time in the study's history) including for best midsize auto, best compact SUV, best compact vehicle and best minivan.

One of these areas are the audio, navigation and entertainment systems, which had the most complaints with 22 percent of problems. Last year, it was just 20 percent in all. Awarded vehicles include the Lexus ES; Lexus GS; Lexus RX; Toyota Avalon; Toyota Camry; Toyota FJ Cruiser; Toyota Prius; Toyota Prius v; Toyota Sienna; and Toyota Venza. Lexus and Porsche received a score of 110 PP100.

As far as individual models are concerned, Toyota was the clear victor, earning top marks in 10 of Power's 18 segments. It seems that the most commonly reported problem isn't a mechanical one, a problem that can send a vehicle for a long and expensive fix. The best-selling truck, which is the Ford F-150, and the considered luxury auto of Toyota, the Camry, led their respective categories.

Drill deeper into the study to determine where problems are most likely to be reported.


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